FARMÁCIAS PORTUGUESAS – B2C
3000 online pharmacies
Dedicated BackOffice to each pharmacy
Total of 200 000 products
10.000 products, on average, per pharmacy
30 Million products in catalog (product / pharmacy)
Customers and users management via ANF web services
Platform monitoring dashboard and support to the contact center
APPs (iOS, Android ans Windows) integrated with the E-Commerce system
Magento integration with SIFARMA (pharmacy management system)
ORDERS
The solution manages the orders
flow and medications stock, integrated
with the CRM system of ANF and the
SIFARMA solutions of the pharmacies.
Workflow engine between the SIFARMA
and Magento to ensure optimal
response times and customer satisfaction.
The shopping cart is individualized per pharmacy
Reservations via “Código Nacional para a Prescrição Eletrónica de Medicamentos” (CNPEM)
Purchase of products (health, wellness and general medication)
Reservation of medications who need prescription
WEBSERVICES
A platform based on a set of webservices
that ensure communication
and integration between the various systems.
Catalog automatically updated via webservices ANFsi / Magento
APPs don’t have local databases, depending entirely on Magento webservices
Pharmacies catalog automatically updated via webservices SIFARMA / ANFsi /Magento
SIFARMA (pharmacy management system) connected to Magento
The shopping cart is shared regardless of the support (website / app)
APPs integrated by webservice to Magento, without the need of local databases
AUTONOMY OF INTERVENING ELEMENTS
Additional modules in self-service
system with approval mechanisms
to distribute responsibilities and
provide autonomy to the
different stakeholders
(pharmacies, manufacturers and ANF).
Backoffice dedicated to each of the 3000 pharmacies
Reserved area to the industry for product information management
Integration with CRM for Customer life cycle management, upsell, cross-sell, retention, and so on
SIFARMA (pharmacy management system) connected to Magento
Business rules defined by each pharmacy
Catalog per pharmacy